We stand behind every product we sell 100%. If you're not completely satisfied with your purchase, simply return it for a full merchandise refund within 30 days of receipt. Power tools may be returned for a full merchandise refund within 30 Days of receipt.
Returns must include all original parts and packaging. If you need to return an item, please include a copy of the Packing Slip (or Download a Returns Form here), and write on it why you are making the return and what you would like us to do (exchange, replacement, or refund). Unless we determine the product to be defective as a result of a manufacturer's defect, return shipping charges are the customer's responsibility.
Returns should be sent to:
Attn: Returns Dept.
13163 Market Ave. N.
Hartville, OH 44632.
Should it appear that you received a damaged or defective item, please retain the original shipping carton and call us to speak with a Customer Service Representative at 800-345-2396 (M-F, 8 am - 5 pm Eastern), or e-mail us using our online contact form.
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